Dear friends, thanks for your visiting in our underwear store .
If you have any question about the PRODUCTS,Welcome to contact us at any time !!
Size Chart
“Size measured by ourselves,sometimes has some errors, but always within 2cm.”
Asian size is smaller than EU/US/UK size, please check the detail size information before purchasing. Thanks. This is the Asian size 1to3 size smaller than Europe size . If you are not sure about the size,please contact us before you make the order . We can help you choose the correct size if you tell us your weight, height information etc.
Show The Model and Product
Shipping tips
Usually, we will ship the item within 1-5 days after receiving the payment. Consider of the customs, remote address and shipping speed, we may use other shipping methods instead of the one you see on the order page.
If you have not received your shipment after 60 days after we send out your order, please contact us. We will help to check the delivery information and solve the problem for you.
Please kindly notice that the buyer need to be responsible for (in case) all tax or VAT under any circumstances.
Track Parcel
Click : //www.17track.net/en and enter your tracking number(may need 3-5 days update the tracking information)
Wholesale &Drop Shipping
For wholesale,we will offer discount or free express shipping which only takes 3-7 days to arrive.
For drop shipping,we could send the goods to your customers directly and won't leave information about us if you'd like to.
Color Difference
Feedback
If you are satisfied with the product,please kindly give us a positive feedback with buyer shows.
If you are not satisfied,please contact us before you leave negative feedback,we will try our best to solve you problems.
Welcome your trial order to check our quality. We offer a wide range of nightgowns, nightdresses, pajama sets,bathrobe and wedding robes.We’re always looking forward to providing you the best purchasing experience and developing win-win, long-term and friendly relations of cooperation with you.Thank you !
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
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