FAQ
Q:When ship my order?
A:We will ship your order in 2-5 days after received your payment.
Q:How long it will come to me?
A:Estimated Delivery Time is different for each country and each shipping mothed, please choose your country information and shipping method,and reference Estimated Delivery Time on the page
Q:Is the product have retail box?
AIf the product photo shows retail box,it will be including retail box, otherwise it without retail box
Q:If I don’t want the product anymore, can I return?
A:Yes,you can return to us in 7 days after you received the item, and the product keep the original.
Q:Who pay the return shipping fees?
A.We will pay the shipping fee,if it’s our mistake, like we send wrong size or wrong item to you,or poor quality;but you need pay the shipping fees if it’s your reason, like you choose wrong size,color and you don’t want the item anymore.
Q:The problem of chromatic aberration?
A.Dear,we are so sorry for the color difference,but due to the angle light and the different display screens,the color of the actual clothing and the picture may be slightly different.Hope you can understand.Dear,if you have any doubt or problem,please do not hesitate to contact us.We will try our best to help you.Wish you have a nice day
Feedback
1.Ifyou are satisfied with our items, please give us 5 stars on all of the detail of the seller rating and positive feedback; For our old customers, we will give 5% discount for next order.
2.Ifyou are not satisfied with our items,please do not give us bad feedback directly (Your bad feedback will hurt us deeply), please email us. About your concerns we will surely rive you a satisfactory solution and make you 100% Satisfied. Contact us
Ifyou have any questions, please contact us through “Contact now” link or “Chat now” link, we will respond within 1 business day.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
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